FAQ

Quick answers to frequently asked questions about GST Manager for AcelleMail:

Does it change AcelleMail's own tax settings?

During initial setup, GST Manager mirrors its default GST rate into AcelleMail's native tax settings:

• Initial sync: New orders receive the default rate automatically at creation.
• Custom tax engine: Plugin handles subsequent tax classification and CGST/SGST vs IGST splits dynamically.

See GST classification.

Do I need SSH access?

SSH is typically not required:

• Automatic hooks: Activating the plugin automatically applies required core extension points.
• Auto-healing: The plugin automatically reapplies hooks if an AcelleMail core update overwrites them.
• Hardened servers: If web server file permissions block automatic patching, the dashboard provides a single CLI command to run via SSH.
• Admin interface: All licensing, configuration, reports, and updates operate directly within the AcelleMail web admin.

See Installation.

Does it work without a license?

No. An active license is required:

• Locked surface: The GST admin surface remains locked to the License tab until a valid key is activated.
• Activation: Enter your key under Plugin Settings → License.

See Licensing.

Are the invoices one-time or recurring?

GST Manager supports both billing models:

• Handles one-time purchases and recurring subscription renewals generated by AcelleMail.
• Every paid invoice receives tax classification and a GST-compliant PDF.

Which invoices get GST, and which are treated as export?

Tax rules apply based on customer location and credentials:

• Domestic (B2B/B2C): Charged CGST + SGST (intra-state) or IGST (inter-state) based on merchant and customer state.
• Export: Invoices for non-Indian customers or non-INR invoices without billing country have 0% GST and can use a dedicated EXP- prefix sequence.

See Export invoices.

Is card or customer payment data stored?

No sensitive payment data is stored:

• No card data: Plugin never captures or stores credit card numbers or banking credentials.
• Captured fields: Stores customer GSTIN, state code, and invoice line-item tax splits.

How are updates delivered?

Updates are managed through two methods:

• In-place updater: Navigate to Plugin Settings → Integrity & Updates to check releases and install updates with automated backup and rollback.
• Manual upload: Upload release packages via Admin → Plugins → Upload Plugin.

See Updating.

What happens if my license lapses?

Operational continuity is preserved:

• Existing version: Installed plugin remains fully operational.
• Updates access: Installing newer releases requires an active Leased license or active Support & Updates coverage for Lifetime licenses.

See Licensing.

Where do I see how much tax I've collected?

Tax totals appear in two primary locations:

• Tax Reconciliation Dashboard: Visual breakdown of CGST, SGST, IGST totals, B2B/B2C splits, export revenue, and GSTR-1 filing deadlines.
• CSV Reports: Detailed GSTR-1 CSV exports for government portal filing.

See Dashboard and Tax reports.

Can I use my own invoice logo?

Yes. Configure custom invoice branding:

• Upload via Setup → Footer & Identity under Invoice logo.
• Supports PNG, JPG, SVG, and WebP (up to 1 MB, ~48 px display height).
• Operates independently from site branding logos.

See Invoice identity and bank details.

Related pages

• Licensing
• Installation
• Updating
• Tax reports
• Troubleshooting