---
url: /gst-manager-acellemail/faq.md
description: >-
  Answers to the questions buyers ask before installing GST Manager for
  AcelleMail — what it changes, whether you need SSH, how licensing and updates
  work, which invoices get GST, and what data is stored.
---

# FAQ

Quick answers to frequently asked questions about GST Manager for AcelleMail:

## Does it change AcelleMail's own tax settings?

During initial setup, GST Manager mirrors its default GST rate into AcelleMail's native tax settings:

* **Initial sync:** New orders receive the default rate automatically at creation.
* **Custom tax engine:** Plugin handles subsequent tax classification and CGST/SGST vs IGST splits dynamically.

See [GST classification](/gst-manager-acellemail/features/gst-classification).

## Do I need SSH access?

SSH is typically not required:

* **Automatic hooks:** Activating the plugin automatically applies required core extension points.
* **Auto-healing:** The plugin automatically reapplies hooks if an AcelleMail core update overwrites them.
* **Hardened servers:** If web server file permissions block automatic patching, the dashboard provides a single CLI command to run via SSH.
* **Admin interface:** All licensing, configuration, reports, and updates operate directly within the AcelleMail web admin.

See [Installation](/gst-manager-acellemail/installation).

## Does it work without a license?

No. An active license is required:

* **Locked surface:** The GST admin surface remains locked to the **License** tab until a valid key is activated.
* **Activation:** Enter your key under **Plugin Settings → License**.

See [Licensing](/gst-manager-acellemail/licensing).

## Are the invoices one-time or recurring?

GST Manager supports both billing models:

* Handles one-time purchases and recurring subscription renewals generated by AcelleMail.
* Every paid invoice receives tax classification and a GST-compliant PDF.

## Which invoices get GST, and which are treated as export?

Tax rules apply based on customer location and credentials:

* **Domestic (B2B/B2C):** Charged CGST + SGST (intra-state) or IGST (inter-state) based on merchant and customer state.
* **Export:** Invoices for non-Indian customers or non-INR invoices without billing country have 0% GST and can use a dedicated `EXP-` prefix sequence.

See [Export invoices](/gst-manager-acellemail/features/export-invoices).

## Is card or customer payment data stored?

No sensitive payment data is stored:

* **No card data:** Plugin never captures or stores credit card numbers or banking credentials.
* **Captured fields:** Stores customer GSTIN, state code, and invoice line-item tax splits.

## How are updates delivered?

Updates are managed through two methods:

* **In-place updater:** Navigate to **Plugin Settings → Integrity & Updates** to check releases and install updates with automated backup and rollback.
* **Manual upload:** Upload release packages via **Admin → Plugins → Upload Plugin**.

See [Updating](/gst-manager-acellemail/updating).

## What happens if my license lapses?

Operational continuity is preserved:

* **Existing version:** Installed plugin remains fully operational.
* **Updates access:** Installing newer releases requires an active Leased license or active Support & Updates coverage for Lifetime licenses.

See [Licensing](/gst-manager-acellemail/licensing).

## Where do I see how much tax I've collected?

Tax totals appear in two primary locations:

* **Tax Reconciliation Dashboard:** Visual breakdown of CGST, SGST, IGST totals, B2B/B2C splits, export revenue, and GSTR-1 filing deadlines.
* **CSV Reports:** Detailed GSTR-1 CSV exports for government portal filing.

See [Dashboard](/gst-manager-acellemail/features/dashboard) and [Tax reports](/gst-manager-acellemail/features/tax-reports).

## Can I use my own invoice logo?

Yes. Configure custom invoice branding:

* Upload via **Setup → Footer & Identity** under **Invoice logo**.
* Supports PNG, JPG, SVG, and WebP (up to 1 MB, ~48 px display height).
* Operates independently from site branding logos.

See [Invoice identity and bank details](/gst-manager-acellemail/guides/invoice-identity-and-bank).

## Related pages

* [Licensing](/gst-manager-acellemail/licensing)
* [Installation](/gst-manager-acellemail/installation)
* [Updating](/gst-manager-acellemail/updating)
* [Tax reports](/gst-manager-acellemail/features/tax-reports)
* [Troubleshooting](/gst-manager-acellemail/troubleshooting)