The chatbox

The chatbox is a floating chat bubble in the bottom-right corner of AcelleMail:

Support mode (Default): Answers product questions using the bundled knowledge base. It is strictly read-only and makes no system changes.
Agent mode: Upgrades the chatbox into an assistant that can perform actions like creating lists, tagging contacts, and building automations.

The RelyAI chatbox open in AcelleMail RelyAI → the floating chatbox (bottom-right)

Ask it a product question

Click the launcher to open the chat panel and ask questions in natural language:

Knowledge-backed: Answers directly from the built-in RelyAI knowledge base.
Safe by default: Operates in read-only mode under the default Support chatbox feature flag.

Enable Agent chat under RelyAI → Settings → Feature Flags to allow the chatbox to execute tools:

Opt-in activation: Ships disabled by default; requires an AI model that supports tool calling.
Granular control: Individual capabilities (lists, tags, automations) remain separately toggled. See Agent tools.

Interface placement

The chatbox floats in the bottom-right corner across AcelleMail. Pages with actionable capabilities also display contextual AI Assist · … pills.

Three interface features provide clarity during execution (enabled by default):

Smart-Wait progress: Displays real-time status updates while processing instead of a static loading spinner.
Interactive elements: Renders confirmation dialogs, selection chips, and preview diffs.
Instant undo: Provides an inline Undo button (or Cmd+Z) during the active undo window, alongside pre-execution confirmations.

All interactions are logged for administrative oversight:

Conversation replay: Inspect full chat transcripts under RelyAI → Conversations.
Tool audit logs: Track every tool execution and parameter in the Audit Viewer.