---
url: /relypay-whmcs/uninstalling.md
description: >-
  How deactivating RelyPay works — it removes the generated files but keeps your
  data — how to fully remove everything, and how to pause a single checkout
  option instead.
---

# Uninstalling

RelyPay separates *turning it off* from *deleting your data*. Deactivating is a safe, reversible pause; fully removing your data is a separate, deliberate step. This page covers both, plus a lighter option if you only want to pause.

## Deactivate (reversible)

To turn RelyPay off, go to **Setup → Addon Modules**, find **RelyPay**, and click **Deactivate**. WHMCS confirms with:

::: info Deactivation message
*"RelyPay deactivated. Sub-gateways removed. Database tables preserved."*
:::

Deactivation safely stops runtime execution while protecting configuration:

* **Files removed:** Removes the hook loader and the 10 generated sub-gateway modules from checkout.
* **Data preserved:** Retains all database tables (`mod_relypay_*`), preserving transaction logs, provider credentials, and settings.
* **Lossless reactivation:** Reactivating the addon regenerates gateway files and restores full functionality immediately.

## Remove all data (irreversible)

To permanently remove all RelyPay records when decommissioning an installation:

1. **Deactivate addon:** Navigate to **Setup → Addon Modules** and click **Deactivate**.
2. **Drop database tables:** Use a database management tool (such as phpMyAdmin) to drop all tables prefixed with `mod_relypay_*`.

::: danger This cannot be undone
Dropping the `mod_relypay_*` tables permanently deletes your RelyPay transaction history, provider configuration and license details. There is no undo. Take a full database backup first, and only do this if you are certain you no longer need any of it.
:::

## Temporarily disable instead

You usually do not need to uninstall to stop taking a particular payment. A few lighter options that leave your data intact:

* **Stop routing to a provider** — disable a provider under **Addons → RelyPay → Providers**, and adjust your rules under [Routing](/relypay-whmcs/features/routing) so payments go elsewhere.
* **Pause RelyPay entirely without losing data** — simply deactivate under **Setup → Addon Modules** as above. Because your tables are preserved, reactivating later restores everything.

::: tip Coming back later?
If there is any chance you will use RelyPay again, deactivate rather than dropping the tables. Reactivation regenerates the sub-gateway files and picks up right where you left off.
:::

## Related pages

* [Installation](/relypay-whmcs/installation) — reactivate and pick up where you left off
* [Configuration](/relypay-whmcs/configuration) — providers, routing and settings
* [Licensing](/relypay-whmcs/licensing) — what an active license controls