---
url: /relyai-acellemail/faq.md
description: >-
  Answers to the questions buyers ask about RelyAI for AcelleMail — supported
  providers, API keys, licensing, what the agent can and can't do, logging and
  auditability, cost control, and updates.
---

# FAQ

Quick answers to common questions about RelyAI for AcelleMail.

## Which AI providers are supported?

RelyAI supports three provider options:

* **Supported providers:** **OpenAI**, **Anthropic**, and **Ollama** (self-hosted or Ollama Cloud).
* **Default engine:** Configure multiple engines and set one as **Default** for all AI calls.
* **Popular models:** GPT-4o mini, Claude Haiku 4.5, and Llama 3.1 8B.

See [Connect an engine](/relyai-acellemail/guides/connect-an-engine).

## Do I need my own API key?

Yes. You provide API keys through either method:

* **System key:** Set one default key under **Settings → Engines & Keys** for all users.
* **Customer keys:** Enable **Allow customers to use their own API key** so customers add keys under **Account → AI** and use their own provider quota.

## Does it work without a license?

No. All AI features require an active RelyAI license:

* **Requirement:** A license verified as **Active** for your domain.
* **Unlicensed state:** AI surfaces remain disabled and prompt administrators to enter a license key.

See [Licensing](/relyai-acellemail/licensing).

## Is the chatbox read-only, or can it act?

Both configurations are supported:

* **Read-only (Default):** Functions as a knowledge-base support bot that answers product questions.
* **Agent mode:** Enable **Agent chat** under Feature Flags to allow actions (creating lists, tagging subscribers, automations).
* **Safety:** Prompts for confirmation on destructive actions and provides an **Undo** button (or **Cmd+Z**).

See [The chatbox](/relyai-acellemail/features/chatbox) and [Agent tools](/relyai-acellemail/features/agent-tools).

## Can the AI change things without asking?

No. RelyAI enforces strict guardrails:

* **Confirmation required:** Destructive actions require explicit confirmation before execution.
* **Undo support:** Most agent actions can be reversed within the undo window.
* **Blocked fields:** Passwords, card numbers, CVVs, OTPs, and API keys cannot be modified.
* **Granular flags:** Each tool is controlled by a dedicated feature flag (several disabled by default).

## What data is logged, and can I audit it?

All AI activity is logged across the observability suite:

* **Usage Dashboard:** Request volume, token usage, and cost tracking.
* **Conversations:** Full session message replays.
* **Audit Viewer:** Detailed tool invocation logs with CSV export.
* **Feedback & Self-Improve:** User ratings, error clusters, and knowledge gap reports.

See [Observability](/relyai-acellemail/features/observability).

## How are costs controlled?

Cost control is managed via three mechanisms:

* **Quotas & Limits:** Enforce per-task rate caps (default 20/min, 500/hour) and daily customer limits.
* **AI Credits:** Meter AI usage against AcelleMail subscription plans.
* **Customer keys:** Offload API costs by letting customers use their own provider keys.
* **Local models:** Self-hosted Ollama models incur zero per-token API cost.

See [Quotas, limits and credits](/relyai-acellemail/guides/quotas-limits-and-credits).

## Does it modify AcelleMail core?

No. RelyAI installs as a standard AcelleMail plugin and mounts UI surfaces via AcelleMail's theme without modifying core files. See [Installation](/relyai-acellemail/installation).

## How are updates delivered?

Updates run in-app from **RelyAI → Settings → Integrity & Updates**:

* **In-app update:** Click **Update now** for an automated download, verification, backup, and apply process with automatic rollback on failure.
* **Manual update:** Upload the new plugin package under **Admin → Plugins → Upload Plugin**.

See [Updating](/relyai-acellemail/updating).

## What happens if my license lapses?

License lapse handling depends on your license type:

* **Leased licenses:** AI features pause until renewal and re-activation. AcelleMail data remains intact.
* **Lifetime licenses:** Installed versions operate permanently. An active Support & Updates plan is required only for new releases.

See [Licensing](/relyai-acellemail/licensing).

## Related pages

* [Licensing](/relyai-acellemail/licensing) — how the license gate works
* [Connect an engine](/relyai-acellemail/guides/connect-an-engine) — OpenAI, Anthropic, Ollama
* [Agent tools](/relyai-acellemail/features/agent-tools) — what the agent can do, safely
* [Observability](/relyai-acellemail/features/observability) — logging and audit
* [Quotas, limits and credits](/relyai-acellemail/guides/quotas-limits-and-credits) — cost control
* [Troubleshooting](/relyai-acellemail/troubleshooting) — when something isn't working