---
url: /geosync-pro-whmcs/faq.md
description: >-
  Quick answers to the questions store owners ask most about GeoSync Pro — how
  it picks a currency, logged-in customers, the EU rule, privacy, updates and
  more.
---

# FAQ

Short answers to the questions we hear most. For the deeper detail, follow the links.

## How does GeoSync Pro pick a currency for a visitor?

1. **Country lookup:** Detects the guest's country from their IP via `ip-api.com`.
2. **Mapping evaluation:** Matches the country to your configured **country → currency mapping**.
3. **Fallback:** Uses your **Default Currency** if unmapped or undetectable.

See [Currency localisation](/geosync-pro-whmcs/features/currency-localisation).

## Does it change the currency for logged-in customers?

No. **Logged-in users are never overridden** — they always see their own profile currency. Only
guest (non-logged-in) visitors are localised.

## What is the "EU rule"?

Instead of adding 27 separate mappings, you can add a single row with the country code **`EU`** to
map **all 27 EU member states** to one currency (usually EUR). It's a shortcut that keeps your
mappings tidy. See [Configuration](/geosync-pro-whmcs/configuration).

## Do I need currencies set up in WHMCS first?

Yes. Mapped currencies must be created and active in WHMCS:

* **Configure currencies:** Enable them under **Setup → Payments → Currencies**.
* **Missing currencies:** If a mapped currency is inactive or missing, GeoSync Pro uses your default currency.
* **Reference table:** View active currencies directly in the **Currency** tab.

## Is any personal data or IP address stored?

No. Analytics operate with strict privacy standards:

* **No personal data:** GeoSync Pro never stores IP addresses, user IDs, or identifiable details.
* **Aggregated counts:** Stores only anonymous daily totals for *country → currency* localisations.
* **IP lookups:** Public IPs are queried against `ip-api.com` solely for country identification.

See [Analytics](/geosync-pro-whmcs/features/analytics).

## Why is my dashboard empty?

Fresh installations show zero metrics until new traffic arrives:

* **Traffic scope:** Counts only guest visits on public IPs while the feature is enabled.
* **Exclusions:** Admin sessions and private/localhost IPs are ignored.
* **Historical data:** Past traffic before installation is not backfilled.

Test from an incognito window on a public network. See [Troubleshooting](/geosync-pro-whmcs/troubleshooting).

## Does it slow down my site?

No. GeoSync Pro is optimized for performance:

* **Session caching:** Caches country detection for ~1 hour per visitor session.
* **Local license validation:** Background checks use cached results, preventing page delays or checkout latency.

## What happens if my license lapses?

Currency localisation pauses until the license is renewed, while WHMCS storefront and checkout continue operating normally:

* **Leased:** Localisation halts when expired; resumes immediately upon renewal.
* **Lifetime:** Perpetual license keeps localising indefinitely; only in-app updates require active Support & Updates.

See [Licensing](/geosync-pro-whmcs/licensing).

## Can I hide the currency switcher?

Yes. Enable **Hide Currency Switcher** under **Currency** to hide the dropdown and registration-page currency selector for guests on **Six**, **Twenty-One**, and **Nexus** templates. Third-party themes may require toggling theme-level switcher settings.

## Does it work with my theme?

* **Detection & switching:** Compatible with all WHMCS templates and order forms.
* **Hide switcher toggle:** Targets built-in templates (**Six**, **Twenty-One**, **Nexus**).
* **Third-party themes:** For themes like Lagom, disable currency switchers in theme settings if desired.

## How do updates and backups work?

Update in one click via **Settings → Update Status → Check for Updates → Update Now**:

* **Automatic backup:** Creates a full file and database snapshot prior to updating.
* **Failure recovery:** Auto-restores the pre-update backup if an installation fails.
* **Database archive:** Retains a downloadable database backup after successful updates.

See [Updating](/geosync-pro-whmcs/updating) and [Backup and restore](/geosync-pro-whmcs/backup-and-restore).

## What if a visitor's country can't be detected?

GeoSync Pro simply uses your **Default Currency**. This also happens for private or localhost IP
addresses (like `127.0.0.1`), which can't be geolocated — so the visitor still sees valid pricing.

## Why doesn't localisation work when I test it myself?

Almost always because you're logged in, on a private/localhost IP, or the feature/license isn't
active. Test in a logged-out or incognito window from a public IP. Walk through the checks in
[Troubleshooting](/geosync-pro-whmcs/troubleshooting).

## Where can I look up an exact message I saw?

The [Error reference](/geosync-pro-whmcs/errors) lists every admin message verbatim — activation,
sync, save and update — with what each means and what to do.

## Can I remove all of GeoSync Pro's data later?

Yes. Deactivating keeps your database tables so a reactivate is lossless. To remove everything, see
[Uninstalling](/geosync-pro-whmcs/uninstalling).